Return & Exchange

Thank you for shopping at happycloth.club. Our online shop provides unique fashion product from our independent designers back by high quality material and reliable production.Our members of QA team inspect each product before packaging to ensure the maximum customers satisfaction.

If you are not entirely satisfied with your purchase, it is easy to exchange or refund. Simply follow the instructions, and submit a request for return/exchange in your order page and we will try our best to meet your request.

Easy Exchanges:

Need a different size, color or pattern? Have a hassle-free exchange as long as it is in stock.

Fast Refund:

Send the returned purchase in its original packaging with original label back to our return center.  We will issue a refund to your original payment method within a week.


Exchange or Return for a Refund

The products can be returned within 30 days after they have been received. A new product may be exchanged for another product or returned for a refund.

To be eligible, please make sure that

-The product is in its original packaging

-The product isn't used or damaged

Products that do not meet these criteria will not be considered for return.

To return the products, please contact Yayacloth@gmail.com.

Most returns are processed within 5 business days after we receive your package. We’ll issue the refund to your wallet if we are not otherwise informed to refund to your payment account in advance. Wallet balance can be used on your next purchase or be withdrawn to your payment account. Once your refund has been issued, you will receive a confirmation email. 


We do not accept any request of exchange&return once the "specials" are sold. 


Purchase Not Eligible for Return:

-Final sale item(s) is not eligible for return or exchange.
-Swimwear is not eligible for return or exchange.
-Swimwear can only be returned/exchanged if it is defective/damaged or wrong item.
-You must email us a picture showing the problem/defect when you submitting the return/exchange request.


After you receive confirmation from our customer service, please send the product along with the product list which includes the product ID. A tracking No. of the returning parcel is required; we will deal with the product exchange or refund after we get your returning parcel.


Damaged items

If you received a damaged product, please notify us immediately for assistance.


Order Cancellation

We offer full refund if the order is cancelled within 24 hours of your purchase.  For orders cancelled after 24 hours of purchase but have not been shipped, we will offer partial refund after charging a 15% cancellation fee. We will NOT accept order cancellation request if the orders have been shipped.

PS: Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.

 

Return Address:  Taiyi Street

City: Xi'an

State: Shaanxi

Country: China

Zip Code: 710000